Who we are

Our staff work in our Observatory office in Frith Common, Tenbury Wells which forms the centre on which our operations are based.

Overlooking the beautiful Teme Valley and with distant views of the Malvern Hills and the approaching weather, this peaceful spot serves us well as base for our activities. From here our team of employees provides 24/7 out of hours contact and all staff can share the work of scheduling inspections by using the state-of-the-art Duke Austin Management System (DAMS); their work also includes the coordination of travel, invoicing, accounts and general administration for both the company and for individual inspectors.

Our staff:

Company Director

William Austin is the director of the company, and also inspector and auditor. He has also taken the role of quality manager, and has the responsibility and authority to ensure that processes are in place to implement and maintain the Quality Management System. His main roles are to liaise with clients and carry out inspections and audits when he is not needed in the office.

Finance Director

Finance Director Mel’s main day-to-day duties includes Invoice management, maintaining the accounting system (Sage), and dealing with PAYE and VAT matters. Mel also has important and experienced input into the future direction of the Company.

Customer Service Coordinator

Pam provides customer service and administrative support to Clients, Associates and Inspectors; she acts as the day-to-day operational focal point.   The role of Customer Service Coordinator can be deputised or shared through our bespoke software to any DACo Staff member to coordinate & expedite Inspection Requests, communicating relevant information to the inspectors.;, clients and local agents alike.

Pam’s other role also is to keep Client, Associate and Inspector data up to date.

Duke Austin & Co Duke Austin & Co

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