Who we are

Five members of staff work in our Observatory office in Frith Common, Tenbury Wells which forms the centre on which our operations are based.

Overlooking the beautiful Teme Valley and with distant views of the Malvern Hills and the approaching weather, this peaceful spot serves us well as base for our activities. From here our team of five employees provides 24/7 out of hours contact and all staff can share the work of scheduling inspections by using the state-of-the-art Duke Austin Management System (DAMS); their work also includes the coordination of travel, invoicing, accounts and general administration for both the company and for individual inspectors.

Our staff:

Company director

William Austin is the director of the company, and also inspector and auditor. He has also taken the role of quality manager, and has the responsibility and authority to ensure that processes are in place to implement and maintain the Quality Management System. His main roles are to liaise with clients and carry out inspections and audits when he is not needed in the office.

Business manager

Our business manager Kriss Randle works alongside William Austin driving the business forward to facilitate growth into the marine risk management and maritime business. Kriss also manages the team, keeps up to date with Current legislation and Industry requirements.

Finance manager

Finance manager Mel Goodwin’s main day-to-day duties includes Invoice management, maintaining the accounting system (Sage), and dealing with PAYE and VAT matters.

Inspector liaison

Pam Wise provides administration and inspector liaison support. She deals with the client’s inspection requests and communicates the relevant information to the inspectors. Pam’s role also includes keeping inspector and associates data up-to-date.

Customer relations

Rachel Lambert’s role is to provide administration and accounts support dealing with inspection requests communicating the relevant information to the inspectors. Rachel’s Role also includes organising client and supplier information.

Duke Austin & Co Duke Austin & Co
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